studio policy

for all clients:

 

LATE/MISSED APPOINTMENTS

Please contact us if you are arriving late. After being 20 minutes time, the appointment will be considered missed and will need to be rescheduled for another available date. Missed appointments can be rescheduled, although multiple missed appointments may be subject to cancellation fees or declining of all future appointment requests. A new deposit will be required to re-book any appointments that were cancelled for being late/missed.

DEPOSITS ARE NON-REFUNDABLE. 

  • 30% of the service value will be charged and due at your next appointment if two appointments are missed in a row.

  • 50% of the service value will be charged and due at your next appointment if three appointments are missed in a row.

  • If appointments are missed three times in a row, all future appointment requests will be declined. 

COVID-19 POLICIES:

A mask must be worn at all times during your appointment, We are limiting the use of our space to our Artists and Clients ONLY – please refrain from bringing guests as they will not be permitted within the facility. If you’ve traveled within 2 weeks prior to your appointment date we ask you reschedule and assume the proper self isolation measures recommended by the World Health Organization. If you are experiencing symptoms within 48 hours of your appointment please inform us IMMEDIATELY – no penalty will be issued for last minute reschedules associated with COVID19.

for cosmetic tattoo clients:

 

CANCELLATIONS/RESCHEDULING

Should an appointment need to be cancelled, it must be 48 hours prior to the appointment day. Rescheduling of appointments is suggested, if necessary. However, we require a 48 hour notice to reschedule your appointment. If you choose to cancel your appointment, you will automatically forfeit your deposit. DEPOSITS ARE NON-REFUNDABLE. Constant rescheduling of the same appointment to 'prevent cancelling' will be treated the same as a cancelled/missed appointment and will be subjected to cancellation fees or declining of all future appointment requests.